Vision 2030: Our Strategic Thrusts

Since 2003, New Hope Community Services (New Hope CS) has pioneered Singapore’s response to homelessness. From operating the nation’s first charity-run transitional shelter to managing about 1,000 rental flats under the Joint Singles Scheme–Operator Run (JSS-OR) and Single Room Shared Facilities (SRSF) models, we have been at the forefront of serving the displaced and disadvantaged in Singapore.

This 5-Year Strategic Plan (2026–2030) builds upon the strong foundation established over the past two decades and renews our commitment to create a Singapore where no one is left behind - where every person has a home, lives with dignity, and thrives with purpose.

Client-Centred Programme

Curate and deliver programmes anchored in five pillars to improve quality of life and empower clients to thrive.

Capacity & Capability Building

Invest in our people, systems and services to build a future-ready organisation – one that is digitally-enabled and equipped to meet evolving client needs with professionalism.

Continuous Impact & Innovation

Strengthen our ability to measure, narrate and scale impact by fostering innovation, advancing research, and building strategic partnerships and public engagement- enabling the organisation to remain adaptive, relevant and client-focused in a constantly evolving landscape.

Compliance & Governance

Enhance organisational accountability and resilience through robust governance structures, risk management frameworks and ESG integration to ensure long-term sustainability and stakeholder trust.